Rough Guides Travel Talk
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Washington DC was wonderful...we had a great time, except for Budget Rental Cars Dulles Airport location. We were given a dirty car with dents that smelled horrible. The dents were noted with small red stickers which would indicate that the counter was aware of the damage, yet after we returned the car the manager claimed that we damaged the car and tried to bully us into signing a fraudlent accident report. When we refused they put a $500.00 charge on the card used to secure the rental. The customer service department has been no help at all and we have had to complete paperwork to dispute the charge through our bank. Don't be a victim of Budget Car Rentals Dulles location and it's unethical manager Monica Shere.
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