Long story short.

A friend and I purchased a RTW ticket from a leading travel agency (very popular with students and under 26’s) in addition to a years insurance and Oz visa (over 3k worth of custom between the 2 of us)

One of our flights was not taken so tickets posted back to them

Confirmed both tickets received

Friend received his refund soon after tickets received by travel agency

Mine lost by the travel agency, though ticket not needed by airline for travel agency to process refund according to the relevant airline

Nearly 5 months to receive my refund and 2 weeks before I returned to the UK

Travel agency take up to 16 days to reply to my e-mails

Still trying to resolve this situation and still no reply to my e-mail sent to 2 customer service managers nearly 2 weeks ago. Will probably escalate to director level


Point of story.

I am by no means advising people which company they should or should not use but am merely sharing my experience. The travel agency in question have given me the worst level of customer service I have ever received and I would never, ever, use them again or recommend them to anyone. Should you use them, I wish you good luck and hope that you don’t encounter the same problems that I have.

Good travels! null

Why don't you write to the press? The Saturday travel section in the Daily Telegraph has an "agony column" for problems of this nature. Write to them with the details and they may be able to resolve it for you.

Thanks Peter. I may well do that.

Regards

Andrew